FAQS

1. What is 3D Casting?

This is a 3D replica of hands and feet captured in meticulous detail and preserved for perpetuity. It is a trend that started after Queen Victoria engaged artists in capturing the hands of her kids. Queen Victoria commissioned marble copies of her children's forearms and feet. The carvings were based on a plaster cast made from moulds taken while the child slept.

3D castings are particularly popular for preserving infants’ hands and feet, adults’ hands and feet, and the bellies of pregnant women.

2. What material do you use for the moulds? Is it safe for my baby?

 Yes. The moulding gel is made from seaweed, is biodegradable, and is non-toxic. It s absolutely safe for even an hour-old baby.

3. What if my child has extremely sensitive or dry skin?

 We do patch testing for allergies as well as reactions to the product.

4. What are the casts made of? What is the life of this product?

 The casts are made of hydro stone that is further processed to enhance the end product's life. These memories/castings can remain forever.

5. How do we take the impression?

 Ideally, the process is a two-step structure, initially; we take a mould of the baby’s hand with organic impression material. Once the shape is formed, we use the mould to create a cast which is an exact replica of the baby’s hand/feet.

6. How long does the process take? What if the casting is the unsuccessful first time?

 The process takes around 30-45 minutes depending upon the cooperation of your baby. We will continue to take casts until we get a cast we are happy with. On rare occasions, we may have to take an additional cast. This addition will be at no extra cost to you.

7. How do I go about getting a casting done?

 Contact us and we will organize it for you.

 First Delight

Mobile: +91 8130423882

Email: admin@firstdelight.in

www.firstdelight.in

We have an expert designing team that offers an extensive range of frames, photos, and choices. We are happy to come to you wherever you are.

8. How long does the casting session take?

 The entire session takes approximately 30-45 mins in total. This will vary depending on the co-operation and age of your child.

9. Is there any age limit?

 No. As all our castings are custom made to suit your size of hands and feet we can cast anyone of any age.

10. Will you travel to my city to get my child’s impressions done?

 First Delight has a presence in various cities; however, if you are based outside these cities, an airfare charge from Delhi will be added to the quote.

11. What are the charges?

 The charges vary depending on your choice and the combination of the design. Please get in touch for a personalized quote.

12. When do I pay?

 20% of the package cost at the booking and 50% is payable at the time of the casting session. The balance is due on collection.

13. What choices do I have for the layout of the framed casting?

 As all our castings are custom-made to suit your requirements, the age of your child, or the size of your family, the layout options are endless. Contact us for ideas and a quote on your personalized layout.

14. Can I have my casts without a frame?

 Yes, of course, you can! We customize every piece to our customer’s delight.

15. Can I have additional copies of my 3D castings?

 Each cast is produced from an original mould that can only be used once to produce one single cast. So if you want additional casts, we need to know at the time of the casting session, as we will need to take additional moulds then.

16. How long does it take before I can collect my final product?

 Usually within 15-20 working days. We can also provide expedited delivery for an additional cost. Please discuss this with us while booking the appointment.

17. What if I change my mind and do not go ahead with the 3D castings after the mould has been taken?

 We understand that are times when circumstances change and decisions change as well. However, we have spent time and raw materials in getting your order organized. This is a cost that is incurred by our business and it is our business policy to claim it from the deposit that has been paid for the order. So, in such a scenario, no refund will be provided from the initial deposit.